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Please be sure to view our FAQ page for any unanswered questions
Is there a way to Customize the Shopify Payment Page?
Yes, please see this link for details:
https://support.openpath.io/hc/en-us/articles/360039994431-SHOPIFY-Customizing-your-Payment-Page
Do you Accept Debit Cards?
Yes, you can use Debit cards and Credit cards as a form of Payment.
How much does OpenPath cost?
The price depends on the eCommerce platform you are using and your monthly volume of transactions.
- Shopify
- WooCommerce
- Magento
- Sticky
- Konnektive
- Ontraport
- Custom
Please contact sales@openpath.io with these details for specific pricing.
Can I use Shopify Payments and OpenPath at the same time?
Yes, Shopify Payments and OpenPath Payments can be used together. However, if both are active, the majority of the Transactions will go to Shopify Payments since it is displayed as the default payment method.
How do I get started with OpenPath Payments?
You can sign up for OpenPath at this page https://client.openpath.io/create-account
I am looking for a Payment Processor in the UK
We will happily connect you with our Payment Processors in the UK. Please provide the following information to support@openpath.io to get started:
- Company name
- Website Link
- Contact Name
- Phone Number
- Email Address
- eCommerce Platform (e.g. Shopify, WooCommerce)
Is OpenPath Payments a Payment Processor?
OpenPath is an intelligent gateway that connects you to hundreds of Processors and payment types. Here is a list of Gateways and Processors that we are currently compatible with:-
Can I use ACH with OpenPath Payments?
Yes, it is possible to take payments via ACH and Credit Card on the same payment page with OpenPath. You will require a Payment Processor that supports ACH. We are integrated to multiple ACH processors and can recommend one.
Do you handle Recurring Payments / Subscriptions?
Yes, we have subscription solutions for Shopify, WooCommerce, and Sticky.io. Please see these links for more information:
https://support.openpath.io/hc/en-us/articles/360050462472-SHOPIFY-Auto-Subscriptions
https://support.openpath.io/hc/en-us/articles/360057635231-SHOPIFY-Plan-Subscriptions
I am setting up my Square account and I’m getting an Error Message. What does it mean?
INVALID_REQUEST_ERROR | BAD_REQUEST,
- Merchants will need to get in touch with Square to verify their identity. Their account might not be enabled to take payments.
- Location ID might be incorrect
AUTHENTICATION_ERROR | UNAUTHORIZED,
- Invalid Credentials have been entered in the OpenPath Connector for Square
PAYMENT_METHOD_ERROR | PAN_FAILURE
- This is a correct response when using a Test Card on a live Square account
See our “Help” feature in the bottom right corner in order to speak directly with our support team for any further questions
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